Shipping & Returns Policy

Shipping Policy

Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order is shipped.

Shipping Times

• Domestic Shipping: 7-10 business days.

• International Shipping: 10-20 business days (delivery times may vary depending on the destination).

Shipping Costs

• Shipping fees are calculated at checkout based on your location and the size of your order.

• Free shipping is available for orders over $50.

Tracking Your Order

You will receive a tracking number via email once your order has been shipped. Use this number to track your package on our shipping partner’s website.

Returns & Exchanges Policy

Returns

• We accept returns within 30 days of delivery.

• Items must be in their original condition, unused, and with all tags attached.

• To initiate a return, contact us at support@duduandbubu.com with your order number and reason for the return.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days back to your original payment method.

Exchanges

• If you need to exchange an item, contact us at support@duduandbubu.com to confirm availability.

• Exchanges are only allowed for items of equal or lesser value.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival.

• We recommend using a trackable shipping service to ensure your return is received.

If you have any questions or concerns about our shipping or returns policy, please don’t hesitate to contact us at support@duduandbubu.com. We’re here to help!